FAQs

What do you do?

We work year round to bring you the finest handcrafted stainless steel jewelry in the industry!  We stand by that statement by offering a lifetime warranty on all of our products. 

What metal is used for the rings in your jewelry?

We only use high quality stainless steel rings.  They do not rust, can be worn in the shower, pool and even the ocean!  To clean, simply use soap and water then let dry.  Our earring hooks are surgical stainless steel. 

What do you use for beads?

We use high quality semiprecious stones and Czech glass beads in all of our handcrafted jewelry.

What are your pendants made of?

High quality lead free Brittanic Pewter.

Do you warranty your products?

All of our handcrafted stainless steel jewelry is guaranteed for life!  If our jewelry ever needs to be repaired or resized it’s FREE.  Please note we do not cover shipping costs on repairs or resizing.  Contact us at contact@mardigansmaile.com to let us know you are sending it to us.  Please include postage paid, return addressed shipping as well as a short note about the repair or resizing needed.  For a resizing please include a size/measurement.  We will repair or resize and mail it back.  You can also bring it to any show and we will repair or resize it for free as time allows.

Shipping:

Every item ordered from Mardigan’s Maile is shipped with care and in excellent condition.  Standard shipping is done through the US postal service with their 2 to 3 day delivery service.  Overnight express and UPS services are available for an additional cost, please contact us for this pricing.  We do not ship C.O.D.

Returns: 

All of our jewelry has a 30 day return policy.  Please contact us for approval.  Send us the product with a copy of your receipt.  We are not responsible for return shipping or items lost in the mail. 

Liability Statement:

All of Mardigan’s Maile products are designed for ornamental purposes only.  Our products are not designed, manufactured or guaranteed to protect the body from any kind of injury.  Medieval combat was, and reenactment of medieval combat is dangerous.  Mardigan’s Maile, its owners, employees, and relatives do not assume responsibility or liability for any damages caused by the wearing, use or misuse of our products.  Use and wear at your own risk!

Privacy:

Mardigan’s Maile does not share or sell ANY information obtained by us to process your order.  Mardigan’s Maile does not handle any payment information.  All payment information is handled by Shopify.  Please do not include any confidential or payment information in an email to us.  Please see the Privacy Statement for further information.


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