FAQs

What do you do?

We work year round to bring you the finest handcrafted stainless steel jewelry in the industry!  We stand by that statement by offering a free lifetime warranty on all of our handcrafted jewelry products. 

What metal is used for the rings in your jewelry?

We only use high quality stainless steel rings.  They do not rust, can be worn in the shower, pool and even the ocean!  To clean, simply use soap and water then let dry.  Our earring hooks are surgical stainless steel. 

What do you use for beads?

We use high quality semiprecious stones and Czech glass beads in all of our handcrafted jewelry.

What are your pendants made of?

High quality lead free Brittanic Pewter. Click here to see our current selection of pendants.

Do you warranty your products?

Absolutely! We stand by our work and all of our handcrafted, stainless steel jewelry is guaranteed for life! Should any of our pieces ever need repairs or resizing its FREE!

Contact us at contact@mardigansmaile.com to let us know if you need repairs or resizing. While this service is free please note we do not cover the shipping costs of your jewelry. Once we have acknowledged you will be sending us a piece, send it along with a postage paid, return addressed shipping label along with a brief description addressing the repairs or resizing, please include measurements. We will make the necessary adjustments and mail it back to you.

Alternatively, you may bring your piece to any show we are exhibiting at and we will repair or resize it for free as time allows.

 

Shipping:

Every item ordered from Mardigan’s Maile is shipped with care and in excellent condition.  Standard shipping is done through the US postal service with their 2 to 3 day delivery service.  Overnight express and UPS services are available for an additional cost, please contact us for this pricing.  We do not ship C.O.D.

Returns: 

All of our jewelry has a 30 day return policy.  Please contact us for approval.  Send us the product with a copy of your receipt.  We are not responsible for return shipping or items lost in the mail. 

Liability Statement:

All of Mardigan’s Maile products are designed for ornamental purposes only.  Our products are not designed, manufactured or guaranteed to protect the body from any kind of injury.  Medieval combat was, and reenactment of medieval combat is dangerous.  Mardigan’s Maile, its owners, employees, and relatives do not assume responsibility or liability for any damages caused by the wearing, use or misuse of our products.  Use and wear at your own risk!

Privacy:

Mardigan’s Maile does not share or sell ANY information obtained by us to process your order.  Mardigan’s Maile does not handle any payment information.  All payment information is handled by Shopify.  Please do not include any confidential or payment information in an email to us.  Please see the Privacy Statement for further information.


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